If you receive damaged or incorrect items please email us at enquries@npmanuka.com so we can refund or replace your order and arrange for the return of your items.
Shipping policy
Ngati Porou Manuka orders are delivered by NZPost (https://www.nzpost.co.nz/contact-support)
ORDER TRACKING
Once your delivery has been shipped, we will email you everything you need to know, including a unique Track & Trace number so you can follow the progress of your shipment.
SHIPPING TIMES
Orders received after 10am, or on Saturday or Sunday, will be shipped the next working day.
No orders are shipped on weekends or public holidays.
North Island – allow 1 – 2 working days for delivery
South Island – allow 2 – 3 working days for delivery
Rural Addresses – allow 2 – 5 working days for delivery
SHIPPING RATES
The charge for shipping is based on weight and any orders over $50 receive free shipping around NZ only.